Program parameters

The Emergency Assistance Program was designed to assist individuals and families that are experiencing a crisis. That means they can usually pay their bills but something unusual happens and they get behind on their bills and are unable to pay them.
 
What constitutes a crisis? A crisis is an unplanned event or situation that causes the client a hardship. Loss of a job, illness or hospitalization, car repairs, death in the family and unusually high utility bills all qualify as a crisis. As with any assistance program there are guidelines and restrictions that apply.
 
Below is a list of what our program can and cannot assist clients with, along with what they will need in order to be seen by our case worker. Most assistance requires picture ID and Social Security cards for all adults in the home and either Medicaid cards or birth certificates for all children in the home.
 
Appointments are made only on Monday mornings beginning at 8:30am, there is usually a line. It is first come first served, appointments are not made by telephone. Appointments made on Monday mornings are for the following Wednesday, Friday and Monday. You may designate someone to come make your appointment but you must come to your appointment yourself.
 
    We DO assist without an appointment:
  • Food (must present picture ID and Social Security cards for all adults in the home and either Medicaid cards or birth certificates for all children in the home)
  • Clothing
  • Furniture and household items (must be a referral from the American Red Cross or Southeastern Family Violence)
  • Toiletry kits (referral from ARC, SFV or homeless)
  • School kits (must have verifiable 'Medicaid cards or birth certificates' legal custody of children)
    You must have an appointment, verifiable income, and a verifiable crisis for the following assistance: 
  • Utility bills, should be in your name (must be within 10 days of cut off)
  • Rent or mortgage (must be past due 30 days)
  • Gas for transportation under special circumstances
  • Medicine (no pain medicine)
    We DO NOT assist with: 
  • Deposits of any kind
  • Car repairs
  • Water bills
  • Phone bills
  • Doctor's office visits (co-pays)
  • Burials
The Lumberton office serves people from: Lumberton, Fairmont, Pembroke, Rowland, Orrum, Marietta and St. Pauls.
 
The Red Springs office serves people from: Red Springs, Maxton, Shannon, Lumber Bridge, Parkton and Rennert
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